FAQ – DSGN ART

FAQ

Shipping

How much are the shipping costs?

For shipping costs within Germany we charge a flat fee of 4,49€. From a minimum order value of 49€ the shipping within Germany is free of charge.

For shipping to other European countries, the costs are calculated during the ordering process in the shopping cart. The calculation is done after entering your city of residence.

Shipping flat rate 4,49 € for Europe and Turkey

Shipping flat rate 9,49€ for Switzerland

These limits are independent of discounts or vouchers

How long does the shipping take?

The delivery time is usually 2-6 business days. If your order contains several products for which different delivery times apply, we will ship the goods (unless otherwise agreed) in one shipment. The applicable delivery time is determined by the item that has the longest delivery time.

I have not received an order confirmation.

If you did not receive an order confirmation, it could possibly be in your spam folder. Please check your spam folder first. It is also possible that the email address you provided was not correct and up to date. If this is the case, you can easily contact us via email (sales@dsgnart.de), via Instagram (dsgnart.de) or via Facebook (dsgnart.de). We will be happy to check if we have recorded an order for you. Then, if necessary, we can change your email address and send you your order confirmation.

Payment

Safe and easy payment

On dsgnart.de you can pay your order with all common and secure payment methods.

VisaMastercardAmerican ExpressMaestroPayPalApple PayGoogle PayShop PayIdealeps-ÜberweisungBancontactSofortKlarna Rechnung

Complaint / Return

Can I cancel my purchase and return the item?

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day,

- on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

- on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;

- on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;

In order to exercise your right of withdrawal, you must inform us (Muhammed Yakut, Fischener Straße 3, 87448 Waltenhofen, phone no.: 015129101993, e-mail address: sales@dsgnart.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

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